All questions related to your profile and managing it

• How can I change my password? 410
• I play in several clubs, can I have a single login? 253
• I have a single account across several clubs, how do I choose which club to display? 190
• A family member wants to become a member, can I add them? 138
• How do I book for a family member? 5
• I've lost my password. How can I recover it? 230
• How do I change my profile photo and information? 10
• I have several accounts: how do I merge them into a single login? 19
• How do I change the site language? 12
• How do I set my personal access code? 5
• My data: download, leave the club, delete my account 8
• How do I become a club member online? 12

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 143
• Why are some cells pink on the board? 368
• How can I make a booking 938
• How can I book with a guest? 246
• How can I edit a booking? 186
• How can I delete a booking? 287
• All courts are occupied. Can I join the waiting list? 77
• What payment methods are available to me for a booking? 97
• How to create an open booking 45
• How to join an open match 31
• Where can I find the court access code (door code)? 8
• How do I withdraw from an open match? 22
• How do I view my booking history? 12
• How do I see the weekly schedule? 10
• How do I find and book at another club? 19

How do I register for a camp or a school?

• Sign up for a tennis lesson 93

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 14
• How do I pay for a booking with my wallet? 6
• How do I split the payment with my partner? 19
• How do I use my restaurant vouchers? 23
• How do I view and pay my invoices? 17
• How do I download my certificates? 23
• How do I send money from my wallet to another member? 11

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 7
• How do I join my club's WhatsApp groups? 9
• How do I take part in the Défi-Plugin (challenge tournament)? 7
• Défi-Plugin: I played without creating the match, how do I enter the score? 4

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 13
• How do I turn on dark mode? 12
• How do I install the Plugin.ch mobile app? 24
• How do I choose the notifications I receive on my phone? 7
• Where can I find the messages sent by my club? 10

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 8
• The administration home page 10

• Manage access 42
• Manage membership cards 37
• Manage clubhouse 13
• Manage restaurant credit 14
• Manage email sending 14
• Manage invoicing 9
• Manage member groups 22
• Manage registrations 29
• Manage special days 14
• Manage offers 22
• Manage online payments 19
• Manage billing regions 12
• Manage the club manager 20
• Manage challenge tournaments 13
• Manage RFID validation 16
• Manage general settings 22
• Setting up the accounts (general ledger) 8
• Configure EBICS: connect Plugin.ch to your bank 12
• Gate access log 10
• Manage multiple buildings 11

• Create a new court 28
• Manage court groups 37
• Manage booking periods 41
• Manage court usage 23
• List, edit, or delete a court 25
• Manage sports 14
• Close courts 9

• Create a new season 21
• Edit or delete a season 22
• Open the winter season by copying last season 10
• Link a sport to a season 6

• Manage recurrence authorizations 22
• Manage restrictions 24
• Manage subscription type 34
• Create booking prices: per session or per season 7
• Check rates with the rate grid 12
• Manage non-member and pay-as-you-go deductions 11
• Booking without a subscription: the guest subscription 2

• Create an item 24
• Assign an item to a member 14
• Edit or delete an item 14
• Delete an item assigned to a member 5
• Import linked items from Excel 14

• Display the member list 39
• Create a new member 42
• View a member's detailed information 15
• Display a member's operational data 11
• Manage member subscriptions 20
• Import member data 14
• Print member cards 14
• Print and export the member list 10
• Charge an item to a member or a group 9
• Link a member to a group 15
• Edit and delete a member 15
• Search for a member 3
• Managing duplicates: merging two profiles 12
• Managing units to be deducted: personalised hours and non-members 14
• Manage Swiss Tennis licenses 14
• Topping up a member's wallet 16
• Find and reactivate a removed member 6
• Issue a certificate for a member 14
• Managing families 9
• Handling erasure requests (GDPR) 15

• Add a new sponsor 16
• Invoice sponsors 11
• Re-invoice sponsors 19

• Assign and remove a role 22
• Roles and access: create and edit a role 23

• Gérer son école de tennis : la marche à suivre 5
• Activating the Lessons module 22
• Creating lesson items 18
• Create, edit, and delete a lesson 22
• Manage lesson groups 17
• Manage lesson enrollments 24
• Prerequisite 32
• Invoice and reminder texts 12
• Teachers' schedule 14
• Grouped payments of registrations (basket) 12
• Change the rate of a registration 19
• Copy a lesson for the next season 11
• Changements en cours de saison 13
• Cancel or make up a lesson 13
• Ce que fait le prof 9
• Prix, membres et non-membres 15
• Paiement en ligne et facturation 6
• N° AVS et export Jeunesse et Sport 13
• Questions fréquentes sur les cours 10
• Résoudre les conflits de planning 5
• Proposer des créneaux de préférence 8
• Placer les élèves automatiquement 13
• Envoyer son planning à un professeur 12
• Préparer le planning de la semaine 12
• Reprendre les groupes de la saison passée 5

• Complete management of equipment rental 13

• Find old invoice groups (archives) 12
• Invoice considerations and display 13
• Create invoices 21
• Send invoices by email 17
• Manage payment reminders 24
• Print invoices 15
• List and search invoices 20
• Edit and delete invoices 19
• Invoicing a membership fee or an item: what's the difference? 8
• Automatic reminders for e-mail invoices 12
• Keeping the accounts with the general ledger 10
• Manage family discounts 3
• Import accounts from Excel 6
• Carry an overpayment over to the next invoice 7
• How invoice dates are calculated 8
• Annuler une facture ou une ligne déjà comptabilisée 23
• Transit accounts for online payments 8
• Cancel a reminder and go back to the original invoice 12
• Invoicing guests (non-member hours) for the season 1

• List of bank payments 23
• Processing via bank files 17
• Process a manual payment 20

• Process installments 15

• Managing bookings in the schedule 53
• Configure and use open matches 25
• Manage the set times 18
• Create a promo code and use it 6
• Refund a fixed-hour session that was released and taken again 9
• Moving a booking and creating a recurrence in the schedule 16
• Creating and managing recurrences 14
• The weekly view and the all-sports view 12
• The cash journal and the history of a booking 7
• Manage cash register prices 12
• Offering items with a booking 8
• Deleted bookings and deletion records 10
• Replace a player on a fixed hour 10
• A fixed hour cannot be added: nothing is displayed 15

• Manage automatic emails 31
• Sending bulk emails 16
• Manage messages 23
• History of sent emails 21
• Writing an e-mail with the editor 8
• Birthday and inactive member e-mails 14

• Manage challenge tournaments 22

• Enable partner search 23

• The statistics dashboard 16
• Invoicing bookings from the statistics 10

• Access the program 22
• Booking by a member 37

• Creating and configuring a lesson 30
• Sign up for a tennis lesson 23
• Managing registrations (administrator) 26
• Managing groups and the schedule 22
• Tennis lesson invoicing 18
• Invoicing check and Youth and Sport export 7

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 19
• Adding and editing an employee 7
• Special cases: minor salary, young people, pensioners, LPP 8
• Running the monthly payroll 8
• Entering a compensated absence (army, maternity, illness, accident) 15
• The 13th salary and holidays for hourly employees 15
• Paying salaries and reconciling them with the bank 7
• Correcting an approved payslip 11
• Salary certificates and annual lists 2

You'll find all the questions about booking without an account

• How can I book if I don't have an account 846
• Where can I find available courts in my area? 114
• How can I edit/cancel my booking if I don't have an account? 136